Privacy Policy

1. Scope

This Privacy Policy explains how Provenant AI Labs Pte. Ltd. may collect, use, disclose, retain, and protect personal data in connection with this website, business enquiries, pilot discussions, deployment support, and related commercial communications. It is prepared with reference to Singapore's Personal Data Protection Act 2012 (PDPA) and, where applicable to India data principals, India's Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Personal Data We May Collect

• Contact details such as name, company, job title, email address, and phone number.
• Business enquiry details, meeting notes, pilot requirements, and deployment context shared with us.
• Website technical data such as IP address, browser type, device information, pages visited, and approximate access times.
• Information needed to evaluate enterprise integrations, subject to agreed confidentiality and security arrangements.

Public enquiry forms should not be used to submit patient records, clinical images, national identity numbers, passwords, payment details, or other sensitive personal data unless a separate written agreement and approved secure intake channel are in place.

3. Purposes Of Collection, Use, And Disclosure

We may process personal data for reasonable business purposes including:

• Responding to enquiries, partnership requests, pilot discussions, and deployment support needs.
• Assessing technical, operational, privacy, and security requirements for Provenant AI deployments.
• Managing commercial relationships, contracts, invoicing, compliance checks, and operational support.
• Improving website reliability, security, and content relevance.
• Meeting legal, regulatory, accounting, audit, and dispute-resolution obligations.

4. Consent, Withdrawal, Access, And Correction

Where the PDPA requires consent, we will seek to collect, use, or disclose personal data for notified purposes. You may request access to or correction of your personal data, or withdraw consent for future use, by contacting our data protection contact. Withdrawal may affect our ability to continue providing requested services or communications.

5. Protection, Retention, And Transfers

We apply reasonable administrative, technical, and organizational safeguards appropriate to the nature of the data and engagement. We retain personal data only for as long as reasonably needed for the purposes described above, unless a longer period is required by law or legitimate business needs. General website enquiries are ordinarily reviewed for deletion or anonymization after 24 months if there is no active engagement, legal hold, contractual requirement, or continuing business need. If data is transferred outside Singapore, we will take reasonable steps to ensure comparable protection where required by the PDPA.

6. Cookies And Website Analytics

This website uses essential cookies for security, session handling, and form submission. Server logs may record technical information such as IP address, browser type, requested page, and approximate access time for security and troubleshooting. If optional analytics tools are introduced, this policy should be updated to identify the provider, purpose, retention approach, and available opt-out choices. You can adjust browser settings to refuse cookies, though some website features may not function as intended.

7. India DPDP Notice

For India data principals, Provenant AI Labs Pte. Ltd. acts as the data fiduciary for personal data submitted through this website unless a separate written agreement states otherwise. We collect and use personal data for the notified purposes described in this policy, including responding to enquiries, evaluating pilot discussions, managing commercial communications, security, compliance, and recordkeeping. You may withdraw consent, request correction or erasure, and raise grievances through the data protection contact below. Withdrawal may limit our ability to respond to your enquiry or continue the requested engagement. We do not knowingly collect children's personal data through public enquiry forms.

Cross-border processing may occur because Provenant AI Labs is incorporated in Singapore and may use service providers or infrastructure outside India. We will handle India personal data subject to applicable law, contractual safeguards, and any transfer restrictions notified by competent authorities.

8. Data Protection Contact

Provenant AI Labs Pte. Ltd. has designated a data protection contact for PDPA requests. Access, correction, withdrawal of consent, deletion, retention, grievance, and data-protection enquiries may be sent to privacy@provenantai.sg. We may need to verify your identity and engagement context before acting on a request.

9. Data Incidents

Suspected personal-data incidents should be reported promptly to privacy@provenantai.sg. Where required by Singapore law, Provenant AI Labs will assess and notify affected individuals and/or the Personal Data Protection Commission in accordance with applicable PDPA data-breach notification obligations. Where India law applies, we will assess and respond to personal-data breaches in accordance with applicable DPDP Act and related rule requirements.